About Alban Gerguri

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So far Alban Gerguri has created 17 blog entries.

CCW 2018 – Review

"You're crazy my child, you have to go to Berlin." This year's CCW (Call Center World) in Berlin was not exactly crazy, but visitors were able to immerse themselves in the exciting world of call centers and be inspired by the latest marketing strategies. To stand out as a company among the 270 international exhibitors [...]

CCW 2018 – Review 2018-03-16T15:23:31+00:00

What started with an experiment turned into a success story

After only 14 months since the new alignment and the official launch of the business activities in the customer service area of Certus Solutions GmbH, we are able to look back on a successful year. Our customers and partners have recognized that we, as a professional customer service centre, are able to offer services of [...]

What started with an experiment turned into a success story 2017-09-27T09:26:23+00:00

Services and technical / conference / training facilities

More and more companies are outsourcing the management of their online inquiries from their own website, as well as from social media such as Facebook and Instagram, to Certus Solutions GmbH. Our 24h round-the-clock service meets the needs of many companies. Inquiries, orders, requests and much more are answered and processed almost simultaneously. Our customer [...]

Services and technical / conference / training facilities 2017-09-27T09:26:24+00:00

Electronic communication in real time – online chat

After only 14 months since the new alignment and the official launch of the business activities in the customer service area of Certus Solutions GmbH, we are able to look back on a successful year. Our customers and partners have recognized that we, as a professional customer service centre, are able to offer services of [...]

Electronic communication in real time – online chat 2017-10-11T11:28:15+00:00