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We take care of your customers

Customer acquisition, customer loyalty and customer satisfaction are key to successful and long-term business relationships. Customer service is playing an increasingly important role here as a focal point for interacting with customers and partners. We establish high-quality customer communications, whether this be for individual projects or strategic outsourcing.

INBOUND

Whether as an external telephone switchboard, your external secretariat or the 24/7 point of contact for your customers, our consultants will make sure that you are always accessible for customer queries. Find out more here.

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OUTBOUND

Telemarketing today means Certus. Do you want to place your product or service in a faster-paced and cost-effective environment for your end consumers that is free of red tape? Do you want to relieve your back office and wish to no longer have to make time-consuming appointments yourself? Do you want to know where you stand on the market? Or where exactly you stand with your customers? Then a survey is a good solution. Read more about it here.

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ONLINE SERVICES

Do you want to give your customers more options to contact you? Be it on Facebook, via chat on your website or any other online channel. Certus offers you a solution for this. Even if you want it 24 hours a day, 365 days a year.

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Our professional 24-hour service 365 days a year makes us the ideal partner, for individual campaigns or for the complete outsourcing of all telephone activities.

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CREDENTIALS

Further references are available upon request.